How can we help?
We usually reply within 24 hours.
Frequently asked
Why isn't my scan identifying the plant correctly?+
Take a clear photo in good lighting, focus on a single leaf or flower, and avoid busy backgrounds. If the plant still won't identify, try a different angle or a close-up of distinctive features (leaves, flowers, fruit, bark).
I hit my free monthly limit. What can I do?+
Free accounts get 3 plant scans and 1 diagnosis per month. After that you can either watch a short ad to unlock another use, or upgrade to Pro for unlimited scans, diagnoses, AI Chat, and the Pest Identifier.
How do I cancel my Pro subscription?+
On iOS: Settings → tap your name → Subscriptions → Snapleaf → Cancel. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → Snapleaf → Cancel. You'll keep Pro access until your current billing period ends.
How do I restore my Pro subscription on a new phone?+
Open Snapleaf → Profile → 'Upgrade to Premium' → tap 'Restore Purchases'. Make sure you're signed in with the same Apple ID or Google account you used to purchase.
How accurate are the AI diagnoses?+
Our AI is trained on thousands of plant cases and is generally reliable, but it isn't a substitute for an expert. For valuable or rare plants, we recommend consulting a local nursery or extension service.
Is my data private?+
Your plants, photos, and notes are private to your account. We never sell your data. Photos sent for identification are processed by our AI provider but are not used for training. See our Privacy Policy for details.
How do I delete my account?+
Visit /delete-account or email us at support@aldinworks.com from your account email. We'll permanently delete your account and all associated data within 7 days.
Still stuck? Email us at support@aldinworks.com